Discovery Bank launched in March 2019 as the world’s first behavioural bank. It is part of the Discovery Group, and is recognised as a disrupter and innovator in the marketplace. Discovery Bank aims to change client behaviour towards healthier banking and financial practices with improved financial decision making. It is a deposit-led, mobile-first bank that offers clients sophisticated banking capabilities and an intuitive mobile banking experience.
We played a pivotal role in the delivery of a custom-built contact centre solution for sales and servicing – helping ensure a high-quality customer experience for Discovery Bank’s critical first