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African Bank Limited

African Bank Limited (ABL) is a commercial South African bank in with a vision to improve quality of life through affordable, convenient and responsible credit.

We helped ABL develop a client rewards service using Unstructured Supplementary Service Data (USSD) technology. This allows customers to accomplish set goals by making payments on outstanding loans and receiving rewards in the process. Our solution not only enabled ongoing and sustainable engagement between ABL and their customers, it also provided valuable user activity and reporting that enabled better customer relations and insights. We went on to provide consulting services to assess the health of ABL’s entire IT department to identify where improvements were needed that would facilitate better service delivery to internal business stakeholders.

African Bank Limited
Sector
Financial services
Solution category
Mobile solutions, Software development, Applications outsourcing, Operational support of applications, Health assessment
Technologies
Enterprise Java, JBoss application server, Mobile technologies, MS SQL server
Key value added
We provided a USSD-based rewards solution that was key to assisting ABL through a difficult transition into the ‘Good Bank’ and improved the collection of loan repayments, and the = reporting thereon