Application support & maintenance services for reliability
Application Support and Maintenance
Reliable, secure, and high-performing application support that keeps your business moving without unexpected downtime or technical distractions.
How we help
Gain peace of mind with consistent, reliable applications
Proactive, ongoing support to keep your systems stable, secure, high performing, and up to date with the latest patches. We help you reduce downtime, resolve issues quickly, and extend the life of your applications so your teams can focus on delivering value, not firefighting.
Why it works
Improved efficiency and cost optimisation
Business benefits
Support that scales with your business. Whether you need help upskilling internal teams or prefer to hand over full system management, we offer flexible options to suit your model. Ongoing support retainers ensure help is available when you need it most, while cost-optimised billing solutions help reduce total cost of ownership and improve long-term efficiency.
Technical benefits
Ensure consistent, stable operations through expert support of your applications and their environments. By modernising infrastructure and reducing technology risk, we help lower technical debt, improve resilience, and create space for ongoing innovation – keeping your systems optimised, current, and ready for what’s next.
How it's done
Simplified transitions when you need them
Ensuring secure systems
Expert support
We provide expert 3rd line support for fast resolution of complex issues, clear ownership and reduced workload for your internal teams.
Defined narrative
We follow a defined and formal protocol for support functions to streamline and clarify responsibilities.
Last line of defence
As your backstop, we handle the most complex and significant problems, ensuring your infrastructure remains stable and performing well.
Seamless vendor transition when needed
We manage the full handover process across technical, operational, and business domains ensuring minimal disruption, clear ownership, and a smooth ramp-up tailored to your systems and team structure.
GET IN TOUCH
Ready to innovate?
Let’s chat
Vaughan Quinton
Head of Application Support
Whether you’re reducing downtime or improving performance, we’ll help you keep your applications stable, secure and running smoothly.
FAQ
What to expect from our support services
What level of support do you provide (L1/L2/L3)?
We primarily provide L3 support for complex incidents and engineering-level problem solving. L1/L2 models can also be included, depending on your operating model and support requirements.
How does Application Support differ from Managed Services?
Application Support covers the application itself (incidents, fixes, maintenance and enhancements). Managed Services covers the environment and operational layers around it (platforms, cloud, monitoring, security and optimisation).
What outcomes should we expect?
You should expect improved stability, faster issue resolution, and fewer recurring incidents. Our goal is to reduce downtime and operational disruption, while continuously improving application performance and maintainability. Over time, this results in a more resilient application estate, smoother releases, and greater confidence that your systems will keep performing as business demands evolve.
Which applications and environments do you support?
We tailor support to your landscape. During scoping we confirm the applications, environments, integrations and SLAs/SLOs in scope to meet your operational goals.
What if we also need platform/cloud operations?
Yes. Application Support can be complemented with BBD Managed Services to cover cloud and platform operations such as monitoring, incident response, governance and ongoing optimisation.
Related Expertise
Looking for something else?
Managed services
Outsource the heavy lifting and gain a trusted partner to manage your platforms, cloud environments, and day-to-day operations in a lower-cost geography. With full oversight and continuous optimisation, we take care of the complexity so you can scale with confidence.