In our latest newsletter, we explore the intricate web of connections that define the global landscape of software development.
Global cooperation in shaping the future of technology
We recognise the immense value that diverse perspectives bring to the table. From the bustling tech scene in India to the dynamic landscapes of South Africa and the innovation hubs of Europe, our people hail from a myriad of backgrounds, each contributing unique insights and approaches to our projects. By embracing this diversity, we enrich our own understanding and foster a more inclusive and innovative environment for all. Our integration into the industry is not just a presence; it’s a statement of our impact. Through our collaborative efforts and ground-breaking solutions, we’re leaving a lasting mark on the tech landscape, demonstrating that BBD is not just a participant but a driving force in shaping the future of technology. One such project that emphasises this global nature of software development is the collaboration of BBD and Metfriendly. Let’s take a look:
Transforming policing: Metfriendly’s digital evolution
Metfriendly, the trusted financial partner for UK police service members, embarked on a digital transformation journey in early 2021. Partnering with us, they sought to revamp their Policy Management system and enhance member servicing processes to drive cost savings and deliver superior value to their members. Through a comprehensive assessment of their IT environment and ongoing collaboration, we are guiding Metfriendly towards aligning their legacy platforms with strategic business objectives, paving the way for a more efficient and effective future.
Hendrik Hamman, BBD executive, has seen first-hand the impact of collaboration and diversity in driving the success of BBD’s projects, especially in a global context. Our recent experience with the Metfriendly project exemplified this perfectly.
Cultural dynamics in project teams
In our view, culture didn’t significantly impact the success or challenges of the Metfriendly project. While there were minor differences, they didn’t lead to any major issues or conflicts. Miscommunication did occur, largely due to some team members having English as their second or third language. In fact, the diversity of the team put everyone is the same boat in terms of proactively finding new ways to work together. This paved the way not only for a stronger end result, but stronger relationships within the team as well. Noteworthy cultural differences included some team members being highly deferential to authority, which made them reliable team players but required extra effort to encourage participation. Others were less deferential but still respectful, comfortable asking questions and potentially influential within the team.
South African team members tended to be more outspoken and direct, which was generally beneficial but ran the risk of offending those less familiar with this communication style. Some team members were excessively polite, which at points hindered the ability to address issues directly.
What these differences did end up doing though, is creating space for the team members to grow individually – something always worthwhile.
Strategies for effective collaboration
Ensuring collaboration across remote teams scattered across continents is no easy feat. Our approach revolves around putting the client’s needs front and centre and using universal tools like workflow diagrams, Agile ceremonies, specification documents and the code itself. An inclusive mindset, the ability to embrace objectivity and open communication also play a significant role in fostering collaboration, alongside team sessions designed to help the team get to know one another better and an asynchronous working style that helps bridge time zone differences.
Value of diversity in driving innovation
We firmly believe that diversity breeds innovation, particularly in software development. By incorporating diverse perspectives and experiences, we’re better equipped to tackle a wide range of challenges and come up with innovative solutions that work for the people they serve. Cultural nuances have also proven to be significant; understanding and adapting to them have positively impacted our project outcomes, requiring us to ensure every team member feels valued and heard, no matter where in the world they are or how many in that region.
Building trust and rapport in a virtual work environment
Below we’ve dived into some of the techniques and tools we use to help build rapport and effective collaboration in a dispersed team – have a look!
- Utilising visual tools: Workflow and UI wireframes workflow diagrams provide a foundational understanding of business processes, serving as a reference point for discussions and simplifying complex procedures. UI wireframes also facilitate expectation alignment and stakeholder involvement in solution development.
- Comprehensive documentation: Detailed specification documents complemented by visual aids ensure clear work distribution and minimise dependencies. This enabled seamless collaboration across time zones and reduces idle time.
- Effective Agile ceremonies: Daily stand-ups, retrospectives and reviews serve as vital communication channels; maintaining team cohesion, transparency and accountability. They also help encourage active participation and continuous improvement across the entire team.
- Embracing transparency and objectivity: By adapting working styles to prioritise transparency and objectivity, our teams can better focus on project goals and solutions, ultimately minimising misunderstandings and enhancing collaboration.
BBD’s approach to global software development
“We firmly believe that collaboration, diversity and inclusivity are not just buzzwords, but the cornerstones of our approach to global software development. These principles have not only propelled our projects to success but have also fostered a culture of innovation and excellence within our organisation,” concludes Hamman.
Scaling your tech team with a limited salary budget
BBD Europe’s lead software engineer, Lourens Kotzé, and Project Y Founder, Felix Anthonj, recently delved into the strategies for scaling tech teams amidst budgetary constraints in a webinar with OfferZen. One solution they have experience with is tapping into emerging market talent pools, such as South Africa, where skilled engineers are abundant and eager to excel. These engineers often possess proficiency in English and operate within time zones conducive to seamless collaboration with European teams. While hiring from emerging markets presents opportunities, it also requires thoughtful approaches to hiring, onboarding, and remote work to ensure long-term retention.
