Telecom technology solutions for cloud-native innovation
Telecoms
Scale digital services, cut costs and enhance customer experiences with cloud-native platforms. From unified channels to resilient infrastructure, enable faster delivery, stronger retention, and a competitive edge in a fast-moving market.
How we help
From towers to tailored services
As the role of telcos evolves, success is no longer measured by signal strength alone. It’s about enabling a rich ecosystem of services built on top of robust infrastructure: packaged, integrated, and ready for consumption by increasingly demanding users. With decades of telecoms experience, BBD helps you modernise fast, cut through complexity, and scale digital services that deliver real value. From cloud transformation to intelligent omnichannel strategies, we build the flexible foundations needed for service-led, future-ready providers.
Our work
Helping telecoms providers deliver, scale, and stand out
Telecoms providers across EMEA have scaled services, reduced cost-to-serve, and improved customer experiences with solutions built in partnership with BBD.
Scaled digital self-service platforms
We build unified, multi-market self-service platforms that cut call centre demand, lower operational costs, and give customers more control.
Accelerated cloud migration, modernisation
Our cloud-native transformations increase agility, reduce outages, and enable faster service rollout to meet evolving customer needs.
Boosted customer engagement and retention
Through UX-led design and personalised journeys, we help telcos create compelling customer touchpoints that improve loyalty and satisfaction.
Enabled co-sourced delivery at speed
Our collaborative delivery model blends in-house and BBD expertise to accelerate projects without sacrificing quality or security.
Built secure, innovative systems
We design platforms with embedded resilience, ensuring they can adapt to new technologies and services over time.
Solution Snapshot
What smart telecoms transformation looks like
See how leading telecoms combine smart engineering and cloud-ready architectures to move faster, reduce complexity and unlock new revenue opportunities.
Connected channels, smarter journeys
Tired of juggling fragmented apps across regions? We helped a leading African telecoms provider launch a unified self-service app, supporting multiple markets from a single codebase. Built as a PWA with backend-for-frontend supergraph architecture, it’s optimised for low-end devices and ensures local compliance. The result? Lower maintenance overheads, faster time-to-market, and inclusive customer experiences shaped through collaborative UX workshops. Want to simplify and scale your customer touchpoints?
Futureproofing infrastructure in the cloud
Still patching pipelines and firefighting outages? We reengineered a full CI/CD stack for a global telecoms provider, boosting security, resilience, and recovery speeds. Migrated to AWS, the platform now supports secure, scalable DevOps with dramatically reduced operational costs. Event-driven architecture using SQS/Lambda and durable tooling has enabled faster delivery and improved availability. Need an engineering environment that moves as fast as your business?
CMS, but make it enterprise
Tired of bottlenecks every time you need to update a banner? We implemented a scalable content management system to consolidate fragmented web touchpoints for a major telecoms brand. The CMS empowers non-technical teams to manage content, ensures UX compliance across digital properties, and accelerates content rollout using reusable components. The outcome? Stronger brand consistency, faster go-to-market, and a measurable drop in content-related support queries. Ready to take control of your content ecosystem?
Replatforming retail, rebuilding performance
Your ecommerce platform shouldn’t hold you back. To fix performance and usability issues, we rebuilt a telecoms provider’s retail site with a mobile-first, SEO-optimised architecture on AWS. The new cloud-native experience enables real-time content updates, improved customer journeys, and greater scalability. Plus, by using managed services and elastic infrastructure, we reduced total cost of ownership while improving agility. Looking to futureproof your digital storefront?
How we make it happen for you
Digital solutions that reduce cost-to-serve, simplify maintenance, and scale innovation across every channel – while keeping pace with market demands and operational complexity. Whether reimagining customer journeys, rolling out DevOps pipelines, or expanding into new regions, our experience and accelerators ensure delivery that’s fast, secure, and future-ready from day one.
Proven Results
How we’re helping telecoms providers connect better, faster and smarter
Telecoms providers across EMEA are scaling services, cutting costs, and improving customer experiences with our tailored digital solutions.
Related Expertise
Looking for something else?
Banking
For over 30 years, we’ve partnered with financial service providers, delivering intuitive solutions tailored to their unique needs as they navigate the evolving industry landscape.
Insurance
Over the last 30 years, we have worked as a software partner with leading risk, life and investment insurers to provide innovation that has improved customer experiences around the world.
Public sector
For over a decade, we have partnered with public institutions to harness revolutionary solutions that enable the transition to a more technologically empowered society.
Other Industries
We provide solutions for business environments across any sector that ensure streamlined technical processes and ultimate value delivery. Our expertise transform teams and systems and bring you the benefit our extensive experience.
GET IN TOUCH
Ready to innovate?
Let’s chat
Esti Cronje
Head of Telecoms
Whether you’re elevating digital journeys or expanding services, we’ll help you deliver reliable, seamless experiences your customers can count on.